F.A.Q.

If you ordered but have not received a shipping confirmation, please give us a call. This gives us the best chance to catch your order before it's shipped.

Would you like to return a Product? No Problem! 

Please log into your Amazingy Account and click on the "account" icon on the top right of the website (the little person). Choose Return Requests. Then click the order with the product you'd like to return.

Click on the pink Return Request/ Info link at the top right of the order and select the product using the checkbox in front of the product name and select the reason for return using the drop down menu behind the product name. Please let us know in the comment field, whether you’ve opened & used the product or if it is still closed/sealed and in its original packaging.

In short: if you are really unhappy with a product but have used it a couple of times, or if you had a reaction to it, we will out of goodwill issue you a gift certificate for the full value of the products. If you send back an unused, closed product, we will refund you the full amount.

Would you like to exchange a product for another? 
Use the same page as described above and select “Replace Item” in the drop down menu at the top left of the page.

Please find our full returns policy here.

Note for guest orders: if you ordered as a guest you can track the order and receive a link to view your orders. To do this, click on the "account" icon on the top right of the website (the little person) and where it says "Track my order" enter your email address or order number. You will get a link emailed to you. Click on this link and you will get an overview of your orders.  and the n will be displayed in the My profile box.

Die durchschnittliche Bearbeitungszeit beträgt in der Regel 1-3 Werktage. Bei erhöhtem Retourenaufkommen kann sich die Bearbeitung deiner Rücksendung etwas verzögern. Wir hoffen auf dein Verständnis!

Die Rückgabefrist beträgt 30 Tage.

Bei Falschsendungen unsererseits kommen wir selbstverständlich für die Rücksendekosten auf. Für alle weiteren Retourengründe und die damit entstandenen Kosten kommt der Käufer selbst auf.