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FAQ

Shipping info
What are your shipping costs and which shipping companies do you use?
What kind of packaging do you use?
Do you deliver to DHL Packstations?
Why do I pay shipping costs even though I achieved the minimum order amount for free shipping?
Payment Info
Which payment methods do you accept?
Is my payment secure?
I'm from outside the EU. Can I shop tax free with you?
I have a company in the EU with valid Intra-Community VAT number. Can I shop tax-free with you?
Loyalty Program
What are reward points?
How do I spend my reward points?
Can I transfer reward points to another account?
Returns & Cancellations
How can I cancel my order?
How do I request a return?
How long does the process take?
How long is the return period?
Who pays for the return shipment costs?
Can I return opened / used products?
Samples
Do I get free samples with my order?
Where can I leave my sample wishes?
Are all products available as samples?
How big are the samples and how long do they last?
Newsletter
How do I unsubscribe from your email newsletter?