FAQ

You can choose other types of shipping (like DHL Express and FedEx economy) on the cart page as well as during checkout. Prices are shown there as well. Please note that shipping costs from Express (DHL / FedEx) services are not refunded when returning products.

GERMANY (delivery 1 - 4 days) (incl. VAT / MwSt.) 
under € 35 | € 3,90
FREE for orders over € 35,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)

EUROPEAN UNION - delivery 2-6 working days - (incl. VAT / MwSt.) (with the exception of Overseas Departments like Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, etc.)
under € 50 | € 7,95
above € 50 | € 5,50
FREE for orders over € 85,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)

Because of delays and many lost parcels using normal postal services, we only use DHL or FedEx when shipping inside the EU, with tracking and insurance, except for sample packs which can therefore possibly take longer.

EUROPE (NON-EU)** - delivery 3-8 working days* (excl. VAT / MwSt.)
under € 60 | € 7,95
above € 60 | € 5.50
FREE for orders over € 95,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)

WORLDWIDE - delivery 3-12 working days*  (excl. VAT / MwSt.)
under € 100 | € 14,95
above € 100 | € 7,50
FREE for orders over € 250,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)
PLEASE NOTE THAT IMPORTING TO THE USA MAY CURRENTLY BE MORE EXPENSIVE DUE TO TRUMP'S TARIFF IDIOCY.

Delivery times are estimates, no guarantees. For faster shipping, please choose one of our priority options during checkout.

*Important notice about shipping to non-EU countries: even though shipping companies usually take a maximum of about 8 working days, the actual delivery CAN take longer when customs decides to check the contents of a parcel before they give it back to the shipping company. This is out of our hands, as well as the shipping companies hands. Switzerland, Norway, usually go very quickly, most of the time taking 3 or 4 working days, while some countries like Canada and some Asian countries can take quite long.

Important notice about import taxes, tariffs, VAT, etc for Swiss customers and non-EU customers: Customers from outside the EU customers are not required to pay the German VAT (19%). The VAT may be levied by the respective country we are sending to, usually through its customs authority. If you register before shopping the system will know you are tax exempt and shows you the tax free prices. Each country and sometimes even each state may have it's own regulations, tariffs, and taxes. We have nothing to do with these, and can not be held responsible for unexpected extra costs. Best inform before shipping to non-EU countries, so there are no surprises.

Yes! If you are from outside the EU and have your order shipped to a country outside the EU as well, our system will automatically remove the German VAT (19%) from our prices. 

In order to see the prices excl. VAT while shopping, please make an account at Amazingy.com and fill out your details. Next time you login, our store should show you prices excl. VAT.

Please keep in mind, that you might have to pay VAT and possibly other import duties when importing products into your country. For more info please visit your countries customs website.

Yes! If you place an order with us, on your companies name, and leave a valid EU VAT number at checkout, our system will automatically remove the German VAT from your order and issue you an Intra-Community Invoice.

Of course this only works with companies outside of Germany.

First, make sure you are logged into your account.

Then when checking out, just enter the amount of points you would like to use for your purchase in the corresponding field on the shopping cart page and click 'apply'. That's it :)

You can also collect your points and spend as many as you want and whenever you want to. They do not expire.

If you ordered but have not received a shipping confirmation, please give us a call. This gives us the best chance to catch your order before it's shipped.

Would you like to return an unopened Product? No Problem! 

Please log into your Amazingy Account and click on the "account" icon on the top right of the website (the little person). Choose Orders. On this page, click the order with the product you'd like to return.

Click on the pink Return Request / Info link at the top right of the order page and select the product using the checkbox in front of the product name and select the reason for return using the drop down menu behind the product name. If the Return Request / Info link does not appear, this means this order is not eligible for return anymore.

Please let us know in the comment field, whether you’ve opened & used the product or if it is still closed/sealed and in its original packaging.

In short: if you are really unhappy with a product but have used it a couple of times, or if you had a reaction to it, we will out of goodwill issue you a gift certificate for the full value of the products. If you send back an unused, closed product, we will refund you the full amount.

Would you like to exchange a product for another? 
Use the same page as described above and select “Replace Item” in the drop down menu at the top left of the page.

Please find our full returns policy here.

Note for guest orders: if you ordered as a guest you can track the order and receive a link to view your orders. To do this, click on the "account" icon on the top right of the website (the little person) and where it says "Track my order" enter your email address or order number. You will get a link emailed to you. Click on this link and you will get an overview of your orders.

Our average processing time is usually 1-3 business days. However, at busy times the processing of your return may be delayed. We kindly ask for your understanding!

In case of a mistake from our side, we will of course pay for the shipping costs. For all other reasons for returning products, the shipping costs will be for the buyer.

Yes! we usually send 2 or 3 samples along with an order. If you would like specific samples, you can leave us a note on step 4 of checkout. We'll try to fulfil your wishes as best as we can.

You can leave a comment at step 4 of the checkout.

No, unfortunately we cannot produce all our products as samples. The list of excluded products can be found here. 

Our samples are between 1-3 ml and can be used 1 or 2 times depending on the product. Our samples are just to give you a first impression of the product.