Shipping Costs, Tax & Bank Info
We ship with DHL, UPS or German Post, CO2 Compensated.
GERMANY (delivery 1 - 4 days) (incl. VAT / MwSt.)
under € 35 | € 3,90
FREE for orders over € 35,-
EUROPEAN UNION (except Italy)- delivery 2-6 working days - (incl. VAT / MwSt.) (with the exception of Overseas Departments like Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, etc.)
under € 50 | € 7,95
above € 50 | € 5,50
FREE for orders over € 85,-
ITALY - delivery 3 - 6 working days (because of major delays and many lost parcels using the Italian Post, we only use DHL when shipping to Italy, except for sample packs which can take longer)
under € 65 | € 7,95
above € 65 | € 5.50
FREE for orders over € 99,-
EUROPE (NON-EU)** - delivery 3-8 working days* (excl. VAT / MwSt.)
under € 60 | € 7,95
above € 60 | € 5.50
FREE for orders over € 95,-
WORLDWIDE - delivery 3-12 working days* (excl. VAT / MwSt.)
under € 100 | € 14,95
above € 100 | € 7,50
FREE for orders over € 150,-
Delivery times are estimates, no guarantees.
*Important notice about shipping to non-EU countries: even though shipping companies usually take a maximum of about 8 working days, it CAN take a lot longer when customs decides to check the contents of a parcel before they give it back to the shipping company. And customs can be very slow. However, we have never, ever had a parcel that did not arrive in the end, even though we had one that took almost two months (Canada) and two that took six weeks (Saudi Arabia and South Africa). Swtizerland, Norway, usually go very quickly, most of the time taking 3 or 4 working days.
Important notice about VAT for Swiss customers and non-EU customers: Swiss customers and non-EU customers are not required to pay the German VAT (19%). The VAT will be levied by the respective country, usually through its customs authority. If you register before shopping the system will know you are tax exempt and shows you the tax free prices.
Commerzbank Konto Nr.: 4068853800 | BLZ:12080000
For international payment please use:
IBAN: DE66120800004068853800 | BIC code: DRESDEFF120
** Countries in Europe (non-EU): Åland Islands (Finland), Albania, Andorra, Armenia, Azerbaijan, Belarus, Berg Athos (GR), Bosnia-Herzegovina, Campione d'Italia (IT), Canary Islands (E), Ceuta (E), Cyprus (northern Cyprus), Faeroe Islands (DK), Georgia, Gibraltar (GB), Greenland (DK), Guernsey (GB), Iceland, Jersey (GB), Kazakhstan, Kosovo (Serbian province), Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic of), Montenegro (Republic of), Norway, Russian Federation, San Marino, Serbia (Republic of), Switzerland, Turkey, Ukraine, Vatican City