FAQ

You can choose other types of shipping (like DHL Express and FedEx economy) on the cart page as well as during checkout. Prices are shown there as well. Please note that shipping costs from Express (DHL / FedEx) services are not refunded when returning products.

GERMANY (delivery 1 - 4 days) (incl. VAT / MwSt.) 
under € 35 | € 3,90
FREE for orders over € 35,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)

EUROPEAN UNION - delivery 2-6 working days - (incl. VAT / MwSt.) (with the exception of Overseas Departments like Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, etc.)
under € 50 | € 7,95
above € 50 | € 5,50
FREE for orders over € 85,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)

Because of delays and many lost parcels using normal postal services, we only use DHL or FedEx when shipping inside the EU, with tracking and insurance, except for sample packs which can therefore possibly take longer.

EUROPE (NON-EU)** - delivery 3-8 working days* (excl. VAT / MwSt.)
under € 60 | € 7,95
above € 60 | € 5.50
FREE for orders over € 95,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)

WORLDWIDE - delivery 3-12 working days*  (excl. VAT / MwSt.)
under € 100 | € 14,95
above € 100 | € 7,50
FREE for orders over € 250,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)
PLEASE NOTE THAT IMPORTING TO THE USA MAY CURRENTLY BE MORE EXPENSIVE DUE TO TRUMP'S TARIFF IDIOCY.

Delivery times are estimates, no guarantees. For faster shipping, please choose one of our priority options during checkout.

*Important notice about shipping to non-EU countries: even though shipping companies usually take a maximum of about 8 working days, the actual delivery CAN take longer when customs decides to check the contents of a parcel before they give it back to the shipping company. This is out of our hands, as well as the shipping companies hands. Switzerland, Norway, usually go very quickly, most of the time taking 3 or 4 working days, while some countries like Canada and some Asian countries can take quite long.

Important notice about import taxes, tariffs, VAT, etc for Swiss customers and non-EU customers: Customers from outside the EU customers are not required to pay the German VAT (19%). The VAT may be levied by the respective country we are sending to, usually through its customs authority. If you register before shopping the system will know you are tax exempt and shows you the tax free prices. Each country and sometimes even each state may have it's own regulations, tariffs, and taxes. We have nothing to do with these, and can not be held responsible for unexpected extra costs. Best inform before shipping to non-EU countries, so there are no surprises.