Shipping Costs, Tax & Bank, Packaging Info
We ship with DHL, UPS or German Post, CO2 Compensated.
GERMANY (delivery 1 - 4 days) (incl. VAT / MwSt.)
under € 35 | € 3,90
FREE for orders over € 35,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)
EUROPEAN UNION - delivery 2-6 working days - (incl. VAT / MwSt.) (with the exception of Overseas Departments like Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, etc.)
under € 50 | € 7,95
above € 50 | € 5,50
FREE for orders over € 85,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)
Because of delays and many lost parcels using normal postal services, we only use DHL when shipping inside the EU, with tracking and insurance, except for sample packs which can therefore possibly take longer.
EUROPE (NON-EU)** - delivery 3-8 working days* (excl. VAT / MwSt.)
under € 60 | € 7,95
above € 60 | € 5.50
FREE for orders over € 95,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)
WORLDWIDE - delivery 3-12 working days* (excl. VAT / MwSt.)
under € 100 | € 14,95
above € 100 | € 7,50
FREE for orders over € 150,- (note: our custom sample packs are not being taken into account when calculating shipping costs!)
Delivery times are estimates, no guarantees.
*Important notice about shipping to non-EU countries: even though shipping companies usually take a maximum of about 8 working days, the actual delivery CAN take longer when customs decides to check the contents of a parcel before they give it back to the shipping company. And customs can be very slow. This is out of our hands, as well as the shipping companies hands. Switzerland, Norway, usually go very quickly, most of the time taking 3 or 4 working days, while some countries like Canada and some Asian countries take quite long.
Important notice about VAT for Swiss customers and non-EU customers: Swiss customers and non-EU customers are not required to pay the German VAT (19%). The VAT will be levied by the respective country, usually through its customs authority. If you register before shopping the system will know you are tax exempt and shows you the tax free prices.
Commerzbank Konto Nr.: 4068853800 | BLZ:12080000
For international payment please use:
IBAN: DE66120800004068853800 | BIC code: DRESDEFF120
** Countries in Europe (non-EU): Åland Islands (Finland), Albania, Andorra, Armenia, Azerbaijan, Belarus, Berg Athos (GR), Bosnia-Herzegovina, Campione d'Italia (IT), Canary Islands (E), Ceuta (E), Cyprus (northern Cyprus), Faeroe Islands (DK), Georgia, Gibraltar (GB), Greenland (DK), Guernsey (GB), Iceland, Jersey (GB), Kazakhstan, Kosovo (Serbian province), Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic of), Montenegro (Republic of), Norway, Russian Federation, San Marino, Serbia (Republic of), Switzerland, Turkey, Ukraine, Vatican City
We use corn starch based loosefill packaging peanuts that is biodegradable in water, soil and both home and industrial compost settings. This way we eliminate the negative environmental impact of plastic packing peanuts, air bags and bubble wraps. It is non-toxic and safe for pets and children.