Questions & Answers - Organic Cosmetics - Amazingy - Recent questions and answers in Ordering

Answered: Sheswai Dig_it - colour urgently needed:-)

Fri, 26 Apr 2013 07:13:14 +0000

Hi Nadine,

We are currently talking to Sheswai if we can get all the colours we don't have here asap, but we're running into some problems with shipping (long story!). If all goes well we could have them in about 10 days.

Watch our facebook just to be sure. When I have a final answer I will post that they are coming!

I'm sorry I couldn't give you a definitve answer just yet.

Floris

Answered: How can I pay without Paypal account?

Thu, 11 Oct 2012 08:44:59 +0000

So, you really want to buy some gorgeous cosmetics products or that latest colour of nailpolish? And you want to use paypal, but don't have an account and don't want one? No problem!

Simply shop as usual, and choose paypal as payment method. When entering the paypal site, you will get a screen that will look something like this:

Click where it says click here, and you will be asked to enter some information and your credit card details.

Once you’re finished reviewing your information you may be prompted to create a PayPal account to make future transactions faster. This is entirely up to you so don’t feel pressured into signing up.

And that’s it! Easy as pie!

Answered: Can I get an Invoice in PDF

Wed, 02 May 2012 14:58:53 +0000

Hi!

Thanks for your question! In order to save on paper and ink and with the environment in mind (even though we print on Bamboo paper!), we deliberately do not add an invoice with your package. Instead, you will get one emailed to you when your order has been shipped.

However, if you would like one in PDF, you can easily create one yourself in our shop. In order to so please do the following on our website

- Login
- Click on My orders (on the bottom left of the website, under My Account)
- Click on the order ID number you would like to have an invoice for
- On the top right, click on the Print Invoice (pdf) button - An invoice will be created instantly

That's it!

P.S. If you do not have an account because you checked out as guest, please simply send us a quick email and we'll send you a PDF right away.

Answered: Satisfaction guaranteed

Fri, 30 Dec 2011 16:55:13 +0000

Your business is our future. And we are pretty sure you will LOVE the products you ordered at Amazingy.com. But if for any reason you are unhappy with anything, simply contact us and we will do anything in our power to make you happy again.

Answered: TAX / VAT when ordering from outside the EU

Mon, 24 Oct 2011 08:52:10 +0000

All our prices include VAT (in Germany, called MwSt.)

You don't have to pay German Value Added Tax when we ship outside the EU. This means as an outside EU customer you can shop TAX FREE at Amazingy.

You might have to pay your own countries VAT when importing the package though. Sometimes this is free until a certain amount. Please see your customs website for more information.

We will attach the invoice to the package, so customs can see the proper amount. This way you won't have to go to customs to pick up the package. Usually you will simply pay tax at the door during delivery, or you will get an invoice from customs.

TIP: If you register at the shop before adding something to your card, so the system knows where you are from, you will see the proper prices, excluding tax!

Answered: I placed my order two days ago and I haven't received an order confirmation. What should I do?

Tue, 04 Oct 2011 16:59:34 +0000

We recommend checking your junk/spam mail. Sometimes order confirmations are misunderstood by email software and filed under junk/spam mail.

If your order confirmation is not in your junk mail, please contact us and we will take care of it.

Answered: Are my credit card & personal details safe / What is your security & privacy policy?

Tue, 04 Oct 2011 16:42:16 +0000

Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for Flowing Cosmetics GmbH only.

When you place an order on our website, your information is encrypted using 128 bit encryption.

We never receive your complete credit card details or keep such information anywhere in our systems.

Answered: What are the payment possibilities/ what credit cards do you accept?

Tue, 04 Oct 2011 16:24:43 +0000

We accept the following forms of payment:

All major Credit Cards
Paypal
Skrill aka Moneybookers*
Sofort überweisung
iDEAL
Giropay
Carte Bleue
Amazingy Reward Points

... and many many more.

Skrill (Moneybookers) is the secure way to pay globally without revealing your financial details.

Answered: How long will it take for my order to be processed?

Tue, 04 Oct 2011 15:33:34 +0000

Most orders are shipped within 24 hours (except on saturday & sunday) and arrive in Germany within 1-3 business days.

Answered: How are orders shipped?

Tue, 04 Oct 2011 15:22:19 +0000

We use DHL- Go Green for shipping all our orders. We aim to dispatch order within 24 hours except for saturday & sunday. Once dispatched, you will receive an email with a track 'n trace number, which allows you to follow your package on the DHL website.

Answered: Can I cancel an order?

Tue, 04 Oct 2011 15:04:44 +0000

We dispatch most orders within 24 hours of you placing your order. If you would like to cancel an order please let us know as soon as possible and we will notify you whether or not this will be possible; your order may already have been shipped.